Answers

TO QUESTIONS ABOUT A BUYERS AGENT

Your buyers agent must be an independent licensed real estate agent working exclusively for you on a full time basis, providing you with market knowledge, negotiating skills and savings both financial as well as valuable time, at all times helping you avoid stress, frustration and indecision.

THE CHARACTERISTICS OF YOUR BUYERS AGENT (ADVOCATE) INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

  • To act exclusively as a buyers agent in all real estate transactions;
  • To be completely independent from vendors, developers and selling real estate agents;
  • To only receive income from buyers;
  • To not list or sell real estate;
  • To not act on behalf of, or receive income from any other party in a real estate transaction;
  • To not represent a principal where a conflict of interest exists or is likely to arise;
  • To hold a current buyers agent licence under the Property, Stock and Business Agents Act 2002 No 66 and any associated regulation;
  • To have a thorough knowledge and understanding of and always act in accordance with all legislation relevant to buyer’s agency practice;
  • To be able to execute a legislatively compliant written buyer’s agency agreement specifying the services to be provided and containing all applicable fees and disbursements, while clearly outlining both the agent’s and principal’s obligations under the agreement;
  • To hold a current professional indemnity insurance policy.

The NSW Government introduced a new regulation effective 1st January 2013 whereby it is mandatory for a buyers agent to hold a current professional indemnity insurance. For full details, visit Property, Stock and Business Agents Amendment (Professional Indemnity Insurance) Regulation 2012.

ANSWERS TO QUESTIONS ABOUT WHAT ARE THE MAIN REQUIREMENTS:

  • All licensees are required to hold current professional indemnity insurance appropriate for the industry with a minimum of $2,000,000 in the aggregate.
  • Insurance is only required if the licensee engages in the activities for which the licence is required under the Property, Stock and Business Agents Act 2002.
  • The policy must cover certain insurable events such as negligence, misleading or deceptive conduct, breach of professional duty, interference with intellectual property rights, and fraud or dishonesty by an employee.

PROPERTY SEARCH 4U WIN AUSTRALIAN ACHIEVER CUSTOMER SERVICE AWARD.

Property Search 4U, has won the 2017 Australian Achiever Award for NSW’s Real Estate Services category, having previously won this distinction in 2011 and 2013.

Now in their 17th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well-run, healthy business, worthy of patronage. The award focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service .
Property Search 4U achieved a 99% overall score for Customer Service and Relations, topping all other NSW Real Estate Services businesses . The 2015 Australian Achiever Award proves Property Search 4U continues to deliver on the promise of customer satisfaction.

Established fifteen years ago, Property Search 4U acts as buyers agent and specialises in assisting Owner Occupiers, Investors, Lessees, Australian Expats and First Home Buyers who recognise buying or leasing property is not their forte.
Some comments received from Property Search 4U customers were:

In my opinion, they offer an amazing service for those of us who need help and guidance or who simply don’t have the time and they do it extremely well. They are very well-informed across a wide range of property types and are very knowledgeable about real estate generally. They are always very friendly and professional to deal with and I know my interests are well taken care of.
Not only are they very professional in everything they undertake for me, I also totally trust them. I know they understand what my aims are, and I know they will not let me down by keeping waiting for appointments or phone calls. I can’t speak highly enough of them.
They are the ultimate in professionalism. I know that I can rely on their advice and direction, so I am constantly suggesting them to anyone I know who is looking for this sort of guidance. While they are friendly all the time, they are also on the ball and on your side.
Following our earlier advice concerning your success in winning the Australian Achiever Awards for NSW’s Real Estate Services, we are pleased to present your Trophy and framed Winner’s Certificate.
You now have the right to use the Australian Achiever logo on your business stationary and promotional material, including advertisements. The use of this will alert potential clients to your commitment to customer service and relations. It ‘flags’ your excellent record and endows a unique benefit on your business that will attract customers.
The following analysis of your 99% score across all customer and trade references provides an indication of how your business rates over seven judging categories:

Time related service – phone calls/appointments/delivery 100.00%
Client Needs – is the customer getting what they want 100.00%
Care and attention – all dealings handled with expected care 100.00%
Value – does customer satisfaction outweigh the cost 100.00%
Attitude – politeness/friendliness 100.00%
Communication – clarity/informed 97.73%
Referral – word of mouth recommendation 93.75%
Overall perception – evaluates presentation of staff/premises/business 95.37%
(*Please note that your overall score of 99% is not an average of the above seven value scores.

We asked your customer references to provide feedback comments on your areas of strength as buyers agent as well as areas they thought could be improved.

STRENGTHS
Finding properties.
Professionalism.
Customer service.
SUGGESTED AREAS FOR IMPROVEMENT AND/OR IDEAS FOR EXPANSION
(given as constructive feedback)
No comments received.

Other comments received from your customers were:
In my opinion, they offer an amazing service for those of us who need help and guidance or who simply don’t have the time and they do it extremely we ll. They are very well-informed across a wide range of property types and are very knowledgeable about real estate generally. They are always very friendly and professional to deal with and I know my interests are well taken care of.
Not only are they very professional in everything they undertake for me, I also totally trust them. I know they understand what my aims are and I know they will not let me down by keeping waiting for appointments or phone calls. I can’t speak highly enough of them.
They are the ultimate in professionalism. I know that I can rely on their advice and direction, so I am constantly suggesting them to anyone I know who is looking for this sort of guidance. While they are friendly all the time, they are also on the ball and on your side.